National Accounts
| Routine Inspections | 98% On Time |  |
| Reactive Jobs | 86% Completion | |
| Emergency Jobs | 100% On Time | |
| Paperwork Completion | < 7 Business Days | |
| IVR Completion Rate | 99% | |
Our Goal
We strive to build long term relationships with our clients by assembling a team dedicated to providing exceptional customer service, responsiveness, safety and integrity. We provide our clients with one point of contact responsible for coordinating service for every level of their fire protection and life safety system needs. We believe strongly in creating and maintaining a caring and enduring relationship with our customers. Above all, we enjoy our work… and take pride in combining small company abilities with large company advantages.
Our Services
Services provided by Empire Fire Protection Services include code-required testing and inspections, repair/maintenance services and retrofits of fire suppression and life safety systems. We inspect and service all types of fire suppression and life safety systems including fire sprinkler systems (wet, dry, pre-action, deluge, anti-freeze and standpipes), fire pumps, alarm and detection systems, emergency lighting, portable extinguishers, backflow devices and special hazards systems.
National Account Customers
Our National Account customers achieve greater consistency by working through one point of contact and can be assured that their fire protection and life safety systems will be regularly inspected, tested, repaired and serviced to optimize system performance and reliability.
One Phone Number
Empire Fire Protection Services supports clients 24/7 for service anywhere in Upstate New York and Pennsylvania. 24 Hour Emergency Service: 585-720-0390.
Dedicated Client Account Team
A dedicated account representative and administrator are assigned to each customer for day-to-day support, questions and service.
Coordinated and Consistent Level of Service for all Properties
Empire Fire Protection Services provides our customers with the assurance that their facilities fire suppression and life safety systems are regularly tested, inspected, and serviced to achieve optimal performance and insurance savings.
Centralized Accounting
All client invoices are generated by Empire Fire Protection Services and all payments are remitted to Empire Fire Protection Services.
Customized Services
Many clients require customized services. The Empire Fire Protection Services account team works with our clients to ensure our services meet their specific needs.