Return Policy

Items shipped from, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Some items may require a restocking fee and may need to be shipped back at the buyer’s expense.

Return Shipping Costs

If you return an item using the return label provided, and the reason for return is not a result of an Empire Fire Protection Services error, the cost of return shipping will be deducted from your refund. If you choose to ship the item on your own, you’ll pay the carrier at the time you ship your return.

Heavy/Bulky Items Delivered by Specialty Carriers

If you need to return a heavy or bulky item that was delivered by a specialty carrier, please call us to schedule the pickup of your item.

UPS Pickups

After you request a UPS pickup, UPS will send a driver to your address with your shipping label within 1-3 business days. Be sure you’ve described the defect, damage, or error and include that in the returned package. If the original packaging is still available, return the item in that packaging. To help avoid problems with the pickup, remove any previously used shipping labels that are still on the box.

  • For more information about UPS pickups, go to
  • If you choose the UPS Pickup option and if the return is not a result of our error, we will deduct a convenience fee of $6 for the UPS Pickup from your refund
Cancel Pickup Request

After a UPS pickup has been requested, it’s not possible to cancel that request until after the first pickup attempt has been made. UPS will make up to three pickup attempts. After the first pickup attempt, you can call UPS at 1-800-PICK-UPS (1-800-742-5877) to cancel future pickup attempts. Be sure to have your tracking number handy.